Terms of Service

Terms and Conditions

Last updated: April 24, 2026

Please read these Terms and Conditions carefully before using the vivfays.com website (the "Service") operated by Gloquest Technology (Suzhou) Co., Ltd. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. By accessing or using the Service, you agree to be bound by these Terms.

1. PURCHASES & PAYMENT

  • Information Accuracy: If you wish to purchase any product made available through the Service ("Purchase"), you may be asked to supply information relevant to your Purchase, including shipping and billing details.

  • Payment Rights: You represent and warrant that you have the legal right to use any payment method provided.

  • Tax Clause: All product prices displayed on the Service are inclusive of taxes. No additional tax charges will be applied at checkout.

  • Order Cancellation: We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product availability, errors in the description or price of the product, or suspected fraud.

2. INTELLECTUAL PROPERTY

The Service and its original content, features, and functionality (including but not limited to the Vivfays logo, text, and product images) are and will remain the exclusive property of Gloquest Technology (Suzhou) Co., Ltd. and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

3. USER-GENERATED CONTENT

Our Service allows you to post reviews, comments, and other information. You are responsible for the content that you post. By posting Content, you grant us a non-exclusive, royalty-free right to use, modify, and distribute such Content on and through our Service and marketing channels.

4. SHIPPING & DELIVERY

All orders are subject to our Shipping Policy. While we strive to meet all delivery timelines, we are not responsible for delays caused by customs clearance, carrier issues, or incorrect addresses provided by the customer.

5. LINKS TO OTHER WEBSITES

Our Service may contain links to third-party websites (such as PayPal or Google) that are not owned or controlled by Gloquest. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites.

6. LIMITATION OF LIABILITY

In no event shall Gloquest Technology (Suzhou) Co., Ltd., nor its directors, employees, or partners, be liable for any indirect, incidental, special, or consequential damages resulting from your access to or use of the Service or any products purchased through the Service.

7. GOVERNING LAW

These Terms shall be governed and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions.

8. CHANGES TO TERMS

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

9. CONTACT US

If you have any questions about these Terms, please contact us:

  • Email: service@vivfays.com

  • Address: Building 7, Phase 2, Nan'an Xindi, Suzhou Industrial Park, Suzhou, Jiangsu, China

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